Resolved Issue: ETH Deposits Not Displaying in Mining Portfolio

We experienced an issue where ETH deposited through mining was not displayed correctly on your portfolio screen. This was caused by the deposit address not being properly recognized as an address used for mining purposes. Your funds were not lost or affected. The issue has now been resolved. Please reconnect your wallet on the website, and your deposited ETH should appear in your mining portfolio within approximately one minute. We sincerely apologize for any inconvenience caused and thank you for your patience.

Verification Steps

  1. Check the Etherscan to confirm whether your transaction has been successfully executed on Ethereum.

    Enter your connected Ethereum address into the red-bordered box and search.
  2. Search using your connected address to view a list of executed transactions.

  3. Find the transaction labeled "Deposit Native Token" and confirm that its timestamp matches the time you performed the mining operation.

If your transaction has been executed but still does not appear in your mining portfolio after one hour, please proceed to the next step.

Recovery Steps

To restore your account to its proper state, you visit the specified page on the website and wait for the automatic recovery process to complete. Please follow the steps below to ensure your addresses are correctly reflected:

  1. Access the website using the link provided below and connect your wallet.

    https://app.intmax.io/mining-portfolio

  2. After successfully connecting your wallet, please click on the "View Address List" link.

  3. Please remain on this screen for approximately one minute. Recovery processing will automatically begin when you remain on this page.

  4. Confirm that the number of addresses displayed in the list has increased, indicating the update is complete. Please click the "Back to Mining Portfolio" link to return to your mining portfolio page.

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